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Privacy Policy

GDPR, Privacy and Cookie Policy


General Data Protection Regulation (GDPR) comes into effect 25 May 2018. We’re issuing this new Privacy Notice to explain how we collect and use your personal data.

If you get updates and emails from us, we hope you find them useful. But if you’d prefer to opt out, you can do this at any time: either follow the unsubscribe link at the bottom of our newsletter, or email us at hello@reedwords.co.uk. This won’t affect the communications we have with you as part of our day-to-day services.

If you have any questions about how we use your data, email us at hello@reedwords.co.uk.


Privacy Policy

We’re committed to data security and the fair and transparent processing of personal data.

Please read this Policy carefully.

It covers:
– Who we are
– How and why we collect, store, use and share your personal data
– Your rights in relation to your personal data
– How to contact usHow to report a concern about how we use your data


Who are we?
For the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679), Reed Words Ltd is the ‘controller’ of its clients’ personal data.


What personal data do we collect?
For general day-to-day business, we collect our clients’ names, emails, phone numbers and sometimes job titles. We hold this information securely on our password protected, cloud based CRM system. We also hold our clients’ and suppliers’ names and billing details on our accounts and finance systems. These are password protected, encrypted, and cloud-based – and provided by third-party companies that are fully compliant with GDPR regulations.

For training courses, we collect names, email addresses, and company details, which are given to us by our clients and customers. If our courses are accredited, we may input your data into third parties like awarding bodies, if you’d like to receive a certificate. In exceptional circumstances, people may give us sensitive personal data, like information about their physical or mental health, to help us administer requests for reasonable adjustments. We hold this information securely on our password protected, cloud based CRM system. We use a third party booking system for our training courses that’s fully compliant with GDPR legislation.

We also send out a monthly newsletter, strictly on an opt-in basis. You can opt out at any time, by clicking the unsubscribe link at the bottom of the newsletter.

Our website uses analytical cookies. These allow us to distinguish you from other users of the website, so we can give you a good browsing experience and learn how to improve our site.  We use Google analytics to help us evaluate the success of our site, by looking at how people are using it. Neither we or Google will associate your IP address with any other data held by us or by Google. Please note that some third party sites that link from our site might also use cookies. We have no control over these, but some internet browsers let you disable the use of some or all cookies in their settings.


How do we use your personal data?
We may use your personal data wherever we need to pursue our legitimate interests as a provider of our copywriting services and training.

For example, to:
– provide you with products and/or services you’ve contracted/registered for
– carry out administration in relation to products and/or services you’ve contracted/registered for
– provide you with a certificate, credential or other record of learning
– contact you directly in relation to our quality assurance processes
– contact you directly in relation to new and existing products, services, news, awards and events offered by Reed Words if directly relevant to you or your organisation
– to process your personal data if required by law, including to respond to requests by government or law enforcement authorities, or for the prevention of crime or fraud


Who do we share your personal data with?
We don’t share your personal data with anyone without your consent. We take all reasonable steps to make sure our staff protect your personal data and are aware of their information security obligations. We give data access only to those who have a genuine business need to know it. If required to by law, we may share personal data with law enforcement or other authorities.


Where do we store your personal data, and how is it protected?
We take reasonable steps to protect your personal data from loss or destruction. We also have procedures in place to deal with any suspected data security breach. If we suspect a breach has happened, we’ll notify you and any applicable regulator where we’re legally required to do so.



Your rights
GDPR gives you various rights with respect to our use of your personal data:


Right to access
You have the right to request a copy of the personal data we hold about you (our email and address are below). Please include information that will help us verify your identity, and we’ll respond within 1 month of your request. Please note there are exceptions to this right. For example, if the law prevents it, or if our response would reveal personal data about someone else.


Right to rectification
We aim to keep your personal data accurate and complete. Please contact us if any of your personal data is not accurate or if it changes, so we can update our records.


Right to erasure
You can contact us at any time to ask us to delete your personal data.


Right to object
In some circumstances, you have the right to object to the processing of your personal data. For example, if we say we’re processing it on the basis of legitimate interests, but there’s no overriding legitimate interest. Or if it’s being processed for direct marketing purposes.


Right to restrict processing
In some circumstances, you have the right to request that we restrict the further processing of your personal data. For example, while we’re verifying that personal data we hold about you is accurate. Or during an objection you’ve made.


If you believe your data protection rights may have been breached, and we’ve been unable to resolve your concern, you can complain to the applicable supervisory authority, or go through the courts. Visit the UK Information Commissioner’s Office website to find out how.


Changes to our Policy
We’ll post any changes we make to our Policy on this page and, where appropriate, we’ll update you by email too.


If you have any questions about this Policy, the way in which we process personal data, or about exercising any of your rights, email hello@reedwords.co.uk or write to:

Data Protection
Reed Words Ltd
11 Golden Square
London, W1F 9JB
United Kingdom

– Privacy Policy Version 1.0, 23 May 2018


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